Satisfied customers

Pamark Group Oy

Silma.io sped up and streamlined Pamark's order processing

Pamark's product orders come from many different channels, most of which have already been automated, but PDF orders received as email attachments had to be processed manually. We started looking for a solution to these manually processed orders in the silma.io software. Silma.io reads and saves the order information from the email PDF attachment, reducing manual processing and saving work time.

When we can read orders through silma.io, it significantly speeds up our work, says Pamark's Customer Service Manager Henna Heikkinen.

Previously, Pamark had tried a fully automatic order processing software, but due to deficiencies in PDF orders, full automation was not a working solution. Information read through silma.io can still be edited and added, so we get all the necessary information for the order, and it no longer needs to be separately processed in the ERP system.

We know that we cannot let automation read all the information from PDF orders. That's why the ability to edit information is an important feature in silma.io, says Pamark's Development Manager Marko Kellolampi.

Customer service and system ease of use as silma.io's strengths

The implementation went as expected and we started using silma.io in June 2023, and it has been working well since then. The system is simple to use and user satisfaction has been good, Heikkinen says.

Communication between Hubble and Pamark is effortless. Hubble's strength is indeed smooth customer service.

Hubble's ability to respond to questions and problems is exceptionally fast. There are no interruptions in the use of the system, as Hubble solves problems quickly, says Heikkinen.

We are very satisfied with what silma.io has brought us, Heikkinen summarizes.